Refund and Returns Policy

At Abrar Cloth’s House, we value our customers and strive to provide premium quality eastern wear. If you are not completely satisfied with your purchase, we are here to help.

1. Returns & Exchanges

• You have 7 days from the date of delivery to request a return or exchange.

• To be eligible for a return/exchange, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all brand tags intact.

• Due to lighting variations in photoshoots, minor color differences will not be considered as defects for returns.

2. Damaged or Defective Items

If you receive a damaged, stained, or defective piece, please contact our support team immediately within 24 to 48 hours of delivery via WhatsApp or Email with clear photos of the defect. We will arrange a replacement for you free of cost.

3. Refund Process

• Once we receive your returned item and inspect it, we will notify you regarding the approval or rejection of your refund.

• If approved, your refund will be processed via Bank Transfer, JazzCash, or EasyPaisa within 5-7 working days.

• Shipping costs are non-refundable. The customer will bear the return shipping expenses unless the item sent was damaged or incorrect.

4. Non-Returnable Items

• Stitched items customized according to special user measurements cannot be returned or exchanged.

• Items purchased during a Clearance Sale or Flash Sale are final and cannot be returned.